Frequently asked questions

How do I become a VIP Member?

To become a member of the Plush XLI Laundry VIP Signature Lounge, complete the sign-up form found here: VIP Lounge members recieve exclusive updates, store discount codes, birthday discount codes, PXLI news, and many other benefits. Don't miss the opportunity to stay up to date with all things Plush XLI Laundry.

What is your return policy?

With limited exceptions, returns are refunded in the form of a Plush XLI Laundry store credit. Items must be returned unworn, in good condition, and in original packaging. Our return policy lasts 7 days after order is received (excluding weekends or national holidays). We do not honor exchanges at this time. For more details on our Return Policy - click here.

How can I track the status of my order?

You will recieve an order confirmation e-mail immediately after placing your order. In addition a follow-up e-mail will be sent after your order has shipped. You can also see the Status of your order from the My Account section of our website.

Do you offer expedited shipping?

At this time we do not offer expedited shipping.😕 This is a service we hope to offer soon.