Customer Care

It is our commitment to be a valued and trusted partner and make every interaction with us a positive experience.

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Our commitment to high standards is reinforced in this Customer Care service agreement. We want you, our customers to be able to trust us and stand confident that our decisions and procedures are ethical and beyond reproach.

1. We put you, the customer, first. Your concerns are taken very seriously, with the appropriate sense of urgency, attention and empathy. This means listening intently, making notes, and confirming understanding before taking action. Issues that are unable to be resolved immediately will be escalated for timely resolution.

2. We embrace your complaints as opportunities to impress you. Instead of reacting defensively, we commit to resolving your issue or request with urgency, clarity, and to your complete satisfaction.

3. We provide honest responses, and do not make promises we cannot keep. We conduct ourselves with integrity. We will deliberate carefully before making commitments or promises, because we understand nothing annoys customers more than a broken one.

4. We treat all information received from you as proprietary and for the purpose of benefiting our partnership.

Feedback and Complaints
Our primary goal is to surpass your expectations in every interaction. Comments and feedback from you regarding how well your expectations are being met are welcomed and appreciated. For comments, feedback – good, bad or indifferent, please send a detailed summary of your concern(s) in writing to customercare@plush41laundry.com. All concerns will be appropriated to the person or department best suited to respond within 1 business day of receipt.

Privacy & Safety

Plush XLI Laundry values the security of our customers' personal information and we do everything in our power to protect it. 

Plush XLI Laundry has implemented security measures designed to protect all personal information you share with us. Our website offers HTTPS* secure access. The transmission of sensitive payment information (such as a credit card number) follows our designated purchase forms and is protected by an industry standard guideline. We use TLS* encrypted connection; and we guarantee a PCI DSS (Payment Card Industry Data Security Standards) certification.

We also regularly monitor our systems for possible vulnerabilities and attacks, and regularly seek new ways and Third-Party Services for further enhancing the security of our Services and protection of our customer’s and visitors’ privacy.

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Regardless of the measures and efforts taken by Plush XLI Laundry, we cannot and do not guarantee the absolute protection and security of your personal information.

We encourage you to set strong passwords for your Customer Account and also Plush XLI Laundry VIP Lounge Account and avoid providing us or anyone with any sensitive Personal Information of which you believe its disclosure could cause you substantial or irreparable harm.

Also using e-mail to contact us should be mentioned. As email is not recognized as a secure form of communications, we request and encourage you not to share any personal information via this method.

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If you have any questions regarding the security of our Services, you are welcome to contact us at info@plush41laundry.com.

*Hypertext Transfer Protocol Secure is an extension of the Hypertext Transfer Protocol. It is used for secure communication over a computer network and is widely used on the Internet. In HTTPS, the communication protocol is encrypted using Transport Layer Security or, formerly, Secure Sockets Layer.